Effective Date: 3rd December, 2024
C41s Ltd, trading as Coat Hook / coathook.art, is committed to protecting your privacy.
This Privacy Policy outlines the types of information we collect from you on our website, how it is used, and the measures we take to protect it.
When you use our website, we may collect the following information:
• Name
• Contact address
• Phone number
• Email address
• Order details and transaction history
This information is necessary to process transactions, manage your account, and provide you with tailored services.
We use the information collected for several purposes:
• Order Fulfilment: To process and fulfil your orders, including managing payments, shipping, and invoices.
• Customer Support: To provide customer support and manage requests, complaints, or queries.
• Marketing Communications: We may send you promotional emails about new products, special offers, or other information which we think you may find interesting, but only if you have explicitly opted in. You can opt-out of these communications at any time by contacting us or using the unsubscribe link in the emails.
• Improvement of Services: To improve our products and services based on your feedback and interactions with our site.
We use cookies and similar tracking technologies to monitor our website traffic and to understand how our users interact with our website. This allows us to create a better experience for you and to tailor our services to your needs.
• Traffic Log Cookies: These are used to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website.
• Functional Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They include, for example, cookies that allow you to log into secure areas of our website.
Consent for Cookies: Upon your first visit to our website, you will be prompted to accept or decline the use of cookies. Only essential cookies are set by default. You have control over the use of cookies at any time by adjusting your browser settings to refuse cookies or to alert you when cookies are being sent. Please note that some parts of the site may not function properly if you disable cookies.
We process your personal data under the following legal bases:
• Contractual Necessity: for the fulfilment of our contractual obligations to you, for example, when you make purchases.
• Consent: specifically for sending marketing materials or newsletters to which you have subscribed.
• Legal Obligation: when processing is required by law, such as keeping records for tax purposes.
• Legitimate Interests: where processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your rights.
In the unlikely event of a data breach, we will promptly notify you and the appropriate regulatory authorities if there is a significant risk to your rights and freedoms, in accordance with the requirements of GDPR.
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Payment processing via PayPal
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
This data sharing is necessary to complete your transactions and is limited to the data necessary for these purposes.
Please review the PayPal Privacy Policy for more details about how PayPal handles your personal information.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
If you have any questions about this Privacy Policy, please contact us:
Email: hello@coathook.art
Phone: 0333 0124067
Address: Coat Hook, Unit 9, Waters Business Park, Oil Sites Road, Ellesmere Port, CH65 4FF
