Refund Policy / Returns
We take pride in the quality and craftsmanship of our coat hooks, and your satisfaction is our top priority. To give you complete confidence in your purchase, we offer a 30-Day Money Back Guarantee. https://coathook.art/guarantee/
If you’re not completely in love with your new coat hook, you can return it within 30 days of receipt for a full refund, as long as it is undamaged and in its original condition.
My goods arrived damaged.
If your order arrived broken or damaged, please email hello@coathook.art with a picture of how you have received the order. We will then of course take care of a replacement.
How to Return Your Item:
Contact Us.
Start by reaching out to our customer service team at hello@coathook.art. Let us know your order details and the reason for the return, and we’ll guide you through the process.
Pack Your Item.
Carefully repack the coat hook using the original packaging to ensure it arrives back to us in good condition. This helps prevent damage during transit.
Send It Back.
Ship the item to us. Please note that return shipping costs are your responsibility, and we recommend using a tracked shipping method for peace of mind.
Refund Process:
Once we receive your returned coat hook and confirm it is undamaged, we’ll process your refund.
Refunds will be issued to the original payment method used for the purchase.
Please allow up to 10 business days for the refund to appear in your account after we’ve processed it.
Exclusions and Notes:
Items damaged due to improper packaging or use are not eligible for a refund.
Thank you for shopping with coathook.art! We’re committed to your happiness and satisfaction. If you have any questions about our refunds and returns policy, don’t hesitate to contact us at hello@coathook.art. We’re here to help!
